I will keep you all advised in any case, whatever I happen to learn further from Thinkware directly, or its Australian distributor. Now before I even think of investing in a newer Thinkware dashcam model such as the U1000, I expect to at least be able to continue using my current model, and on this note, I would expect an appropriate update to the Dashcam Viewer App Version 2.3.0 to actually be available on the App Store as a matter of increasing urgency, lest they receive sharply-worded correspondence from the ACCC. I would like to assume that is not in Thinkware’s corporate interests to squander its accumulated goodwill with Australian consumers – simply on the basis of an ostensibly minor software issue. I stated further, that the reason for my decision to invest in a Thinkware-branded dashcam in the first instance, is due to the seemingly good quality and reliability of their products. I suggested at this point, that it would be a very bad business practice indeed, if it is an intention of Thinkware executives to compel current owners of older model Thinkware dashcams to purchase a newer Dashcam model – simply due to the length of time people must wait for a software release. None of these steps have made any difference, and my F770 is still effectively crippled without App connectivity.Ĭlearly then, Thinkware has a serious problem on its hands when it comes to after-sales support, or even so much as communicating with its overseas distributors. They also suggested “.(formatting) the Thinkware SD card (to) see if it makes a difference.”. Their initial response was for the user to “.(turn) the location "ON" and mobile data "OFF" before (connecting) to the dashcam wirelessly.”. Now like Mad Van, I have contacted a company called ‘TDJ’, which is the Australian distributor for Thinkware. Just like Mad Van and Teezy, I can confirm that the Dashcam Viewer (version 2.3.0) is entirely unusable, relative to iOS13.1.2.
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